DARKFIELD EVENT TICKETING
FREQUENTLY ASKED QUESTIONS

Yes - we allow exchanges up to 48 hours before the event.
Please click EXCHANGE TICKETS in the email you received from Ticketbooth.
We can't accept exchange requests at the last minute.

All sales are final and non-refundable.
However if we have to cancel a performance, you will be entitled to a refund.

Each container has an access space for wheelchair users. You can book a wheelchair user bundle, which comes with a free companion ticket, via the usual ticket link.

DARKFIELD shows are audio based and are experienced in darkness - the shows are not suitable for those with full hearing loss. We also cannot allow guide dogs inside the containers for health and safety reasons: there are pneumatic floors inside the containers.

If you have other access needs please email us at boxoffice@darkfield.org and we will advise each specific case on the suitability of the shows, and create an individual access plan where necessary.

Latecomers will not be admitted. We recommend arriving 5 - 10 minutes early.
When booking multiple performances make sure to leave at least 10mins between a show finishing and your next show beginning.

If you are unavoidably late, speak with our team on the door. They sometimes have spare seats in the following session - THIS IS NOT A GUARANTEE as they can't seat you if the session gets booked out, but be kind and they will try.

Please email us on boxoffice@darkfield.org if you have further questions.